COVID-19 Update 3/19/2020

Dear Patrons & Friends,

The health and safety of our employees and patrons is of utmost importance. For the safety of our customers and employees, as well as to encourage people to practice social distancing to stop the spread of COVID-19, we are temporarily closing our retail store effective Monday, March 23, 2020. This wasn’t an easy decision but we are trying to do our part to stop the spread of the virus.

We want to ensure that your Easter is a little sweeter given these challenging times. Whether we can fill your Easter basket with all of your Van Otis favorites, get you one of your favorite treats to put a smile on your face, or just brighten your day, we will take care of you.

Online Shopping & Phone Orders
First of all, we are offering FREE ground shipping to any destination in the Continental US on all orders over $50. Details about this are available on our website. Because of our limited hours and staffing, we are only fulfilling orders from Tuesday morning until Friday at 2 PM.

All orders over $50 will receive FREE GROUND SHIPPING (No Promo Code Necessary). This offer is only valid on online orders and is not available in our retail location or via phone orders. To get the special shipping rate you must ship your purchase to one single address within the continental United States. This offer cannot be combined with any other shipping offer or shipping discount.

Important Note: We want to ensure that our chocolates are able to make your life a little sweeter - this means in perfect condition. We monitor the weather across the continental United States and modify our shipping options daily to ensure you are receiving the best value for your purchase. We reserve the option to hold your order when the state to which you are shipping has a temperature over 68 degrees.

How to place an order:

  • Call us at 603-627-1611 x.140, Tuesday thru Friday, 8 AM to 4 PM.
  • Visit us online at www.vanotis.com. We are working quickly to increase our online offerings. If you can’t find your favorite treat, please call us. Our phone lines are attended Tuesday thru Friday, 8 AM to 4 PM.

In-Store & Curbside Pick-Up
Please call us at 603-627-1611 x140 or visit us at www.vanotis.com to place your order. If you would like to pick up your order, please select “Pick Up In-Store” at checkout; we will call or email you immediately to let you know when your order will be ready for pick up.

In-Store and Curbside Pick-Up are available, Tuesday thru Friday, 8 AM to 4 PM. When you arrive, call us from your car or ring the doorbell and we will bring the order to the door or your car.

Local Delivery (phone orders only)
Local delivery is available for Manchester and surrounding towns for an additional charge. Order by 11 AM to ensure same day delivery. Please call us at 603-627-1611 x140 to place an order for local delivery.

Thank you for your continued support, and we wish health and safety to you and your families!

Your Van Otis Team


COVID-19 Update 3/16/2020

What precautions is Van Otis taking against the spread of coronavirus?

At Van Otis, we care deeply about the health and safety of our team members and customers. In light of the rapidly changing situation surrounding the Coronavirus (COVID-19), we want to update you on the steps we are taking to ensure a healthy and safe environment. In addition to complying with all food safety measures, we are taking proactive preventive measures and have instituted heightened cleaning, sanitizing and disinfecting measures in our store and production facility, including:

  • Enhanced cleaning and a heightened increase in frequency of sanitizing and disinfecting of all surfaces such as door handles, countertops, shopping baskets, faucets, work stations, tables, bathrooms, breakrooms and other high-traffic and high-touch areas
  • Building upon our strict hygiene and sanitization standards by reinforcing our rigorous hand-washing and sanitizing procedures
  • Reinforcing that all staff members in contact with food must always wear gloves
  • Instructing staff members that are not feeling well to stay at home
  • Educating our staff about COVID-19 and keeping them abreast of all government updates

Is it safe to travel to Van Otis?

Our retail store remains open to the public and customers are encouraged to make any decisions to travel to Van Otis based on their personal comfort level.

Customers have the option of placing orders online by 11 AM for in-store pickup the same day, or after 11 AM for next-day pickup. Customers may also call Van Otis at (603) 627-1611 to place an order for in-store pickup. When picking up previously placed orders in-store, customers can either walk into the store or pick up their orders at the door.

We are going to limit the number of customers in the store to a maximum of 7 at any time. If there are more, we request they wait until after a customer has left.

We encourage customers to adhere to health guidelines issued by the CDC. These recommendations include everything from thorough hand washing to avoiding touching the face, eyes, nose and mouth. According to these guidelines, we are also advising employees and customers to stay home if they are sick or exhibiting symptoms.

Tours & Classes on Hold

We have made the difficult but necessary decision to temporarily put on hold all tours and classes. We will resume these activities as soon it is safe to do so.

Boys & Girls Club of Manchester Easter Event on Saturday, March 28th Cancelled

Our Decorate Your Own Easter Treat event scheduled for Saturday March 28th has been cancelled. Instead, we will offer the decorated marshmallow treat for purchase in-store and online while supplies last. Half of all proceeds from the sale of these products will be donated to the Boys & Girls Club of Manchester. Click here to order online.