Quality and taste satisfaction for Van Otis Chocolates customers is guaranteed. If you are dissatisfied with the freshness of your Van Otis order upon arrival, please contact us immediately for a replacement or refund. Please read our shipping information for policies regarding product melting during shipment.

Returns and Replacements 
Van Otis stands behind its quality, and we will replace or refund the purchase price of any products that don’t meet our high confectionery standards.  Please contact us at 1-800-826-6847 to make arrangements to return or exchange your products. 

Because our products are produced for your complete culinary enjoyment and are hand-packaged, we cannot accept returns due to customer errors in product selection. With the exception of our errors, all sales are final.